help centre
Frequently asked questions
Orders, shipping, returns, sizing and care: everything you need to know.
orders
Your order
How do I track my order?
Once your order ships, usually within 24 hours, you'll receive an email with a tracking link.
Can I change or cancel my order?
Yes, within two hours of placing it. Write to us and we will update it before it is packed.
Which payment methods do you accept?
All major cards, Apple Pay, Google Pay, PayPal and Shop Pay.
shipping
Shipping and delivery
How much is shipping?
Free on orders over $100 in the US and worldwide, €100 in Europe and £100 in the UK. Below that, standard shipping is $6 in the US, €9 in Europe, £8 in the UK and $15 elsewhere.
How long does delivery take?
2 to 4 business days in the US (1 to 2 with express), 3 to 6 in Europe and the UK, 5 to 8 elsewhere.
Do you ship internationally?
Yes, to more than 40 countries. Duties are included at checkout, so there are no surprises on delivery.
returns
Returns and exchanges
Can I return a product?
Yes, free of charge within 30 days, as long as it is unworn and unwashed.
Can I exchange a size?
Yes, exchanges are free. Start a return and choose “exchange” to get your new size shipped right away.
When will I get my refund?
Within 5 business days of your return reaching our warehouse, to your original payment method.
sizing & care
Sizing and care
How do your sizes run?
True to size with a regular fit. See our size guide for measurements.
Will my clothes shrink?
Our cotton is pre-washed before cutting: shrinkage stays under 3% when washed cold and dried flat.
How do I care for merino?
Hand wash or wool cycle at 30°C, dry flat. Merino needs washing far less often than cotton: airing it is often enough.
still need help?
Talk to a real person
Our team in Porto answers every message within one business day, Monday to Friday.